Mar 28, 2024  
University Catalog 2017-2018 
    
University Catalog 2017-2018 [ARCHIVED CATALOG]

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MGMT 4506 - Service Management


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Prerequisites: MGMT 3060 and 3070. Design and management issues in high-contact services: process design, capacity and quality management, and human relations; lectures and readings cover theoretical material, and case studies provide applications.



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