May 21, 2024  
University Catalog 2013-2014 
    
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University Catalog 2013-2014 [ARCHIVED CATALOG]

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MGMT 490 - Service Management

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Prerequisites: MGMT 306 and 307. Design and management issues in high-contact services: process design, capacity and quality management, and human relations; lectures and readings cover theoretical material, and case studies provide applications.


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